# Umps

> Australian technology company providing professional-grade personal alarm systems that enable seniors and at-risk individuals to maintain independence at home with 24/7 emergency support. Founded by Adam Jahnke after his grandfather "Umps" needed help following a fall, we offer three main products funded through government programs including Support at Home, CHSP, and NDIS.

Umps develops personal safety technology designed specifically for Australian seniors, combining local manufacturing with 24/7 Australian-based professional monitoring.

## Products

- [Umps Home Alarm](https://www.umps.com/product/home-alarm): Home-based alarm system with hub and pendant for 24/7 support within 100+ meters of home. No charging required with 2-year battery life. Available in neck-worn or wrist-worn options with customizable straps and cases. $749 purchase or $30/month rental + monitoring fees
- [Umps Mobile Alarm Pendant](https://www.umps.com/product/mobile-alarm): Portable personal alarm pendant with GPS location tracking and automatic falls detection for active users. Works Australia-wide on Telstra network. Available in black or white. $495 purchase or $25/month rental + monitoring fees
- [Umps Mobile Alarm Wrist](https://www.umps.com/product/personal-alarm-watch): Discreet watch-style alarm with falls detection and GPS for community-active users. Weighs 53 grams. Available in black or white with multiple strap options (magnetic, buckle, various colors). $495 purchase or $25/month rental + monitoring fees

## Product Features & FAQ

### Umps Home Alarm

- **Range**: 100+ meters from hub, covers house and garden
- **Battery**: No charging needed, pendant lasts 2+ years
- **Weight**: 11 grams pendant, comfortable for all-day wear
- **Water resistant**: IP67 certified, showerproof and safe for shower use
- **Add-ons**: Additional pendant buttons ($99), wall buttons for bathroom/bedroom ($109), keysafe for emergency access ($39), pendant cases in marble/navy/maroon/striped patterns ($10 each)
- **Special Features**: Automatic smoke alarm detection on hub
- **Network**: Telstra 4G built-in, no WiFi required
- **Setup**: Arrives pre-configured, plug and play

#### Description: Umps Home Alarm

The Umps Home Alarm is a home-based personal alarm system designed for seniors who want to maintain independence while staying safe at home. It consists of a hub that plugs into power and a lightweight pendant (just 11g) that can be worn as a necklace or on the wrist. The pendant works anywhere within 100+ meters of the hub, covering the entire home and garden. What makes it particularly user-friendly is that the pendant never needs charging - it has a 2+ year battery life.

**Personalization Options**: Choose between neck-worn (with optional decorative cases in marble, navy, maroon, or striped patterns) or wrist-worn options with comfortable silicone straps in various colors (pink, black, white, dark blue, light blue, green, teal) available in both magnetic and buckle styles.

**Add-ons Available**: Additional pendant buttons ($99 each) for multiple users, wall-mounted buttons ($109) for high-risk areas like bathrooms, and keysafes ($39) for emergency responder access.

The hub features automatic smoke alarm detection and uses Telstra 4G connectivity, so no internet or WiFi is required. Perfect for those who spend most of their time at home but want the security of 24/7 emergency support at the push of a button.

#### Description: Umps Mobile Alarm Pendant

The Umps Mobile Alarm Pendant is a portable personal alarm that provides protection both at home and in the community. Weighing 53g, it can be worn as a pendant and features automatic fall detection with adjustable sensitivity. The device includes GPS tracking that shares your location with responders during an emergency.

**Color Options**: Available in black or white to suit personal preferences.

**Add-ons Available**: Keysafe ($39) for emergency responder access to your home.

With a 3-5 day battery life and a convenient charging dock, it's designed for active seniors who want to maintain their independence outside the home. The Mobile Alarm Pendant works anywhere there's Telstra mobile coverage across Australia, making it ideal for shopping trips, walks, gardening, or travel. It's water resistant and showerproof, and includes two-way voice communication directly through the device.

#### Description: Umps Mobile Alarm Wrist

The Umps Mobile Alarm Wrist is the most discreet personal alarm option, designed to look and feel like a regular watch while providing comprehensive safety features. At just 53g, it's a lightweight device and includes automatic fall detection technology with fewer false alarms than previous generations. Like the Mobile Alarm Pendant, it features GPS location tracking and works Australia-wide on the Telstra network.

**Color Options**: Available in black or white to suit personal preferences.

**Strap Customization**: Multiple comfortable silicone strap options available in various colors (pink, black, white, dark blue, light blue, green, teal) in both magnetic and buckle styles ($25 each).

**Add-ons Available**: Keysafe ($39) for emergency responder access to your home.

The watch has a 3-5 day battery life and is water resistant and showerproof for shower use. It's perfect for community-active seniors who want a stylish, unobtrusive safety device that doesn't look medical. The watch face displays the time like a regular watch, but with one press of the button, users can connect to emergency support wherever they are.

### Umps Mobile Alarm Pendant & Wrist

- **Coverage**: Works Australia-wide with Telstra signal
- **Battery**: 3-5 days typical use, 120 hours standby
- **Weight**: Pendant 53g, Wrist 53g
- **Falls Detection**: Automatic with adjustable sensitivity
- **GPS**: Live location sharing during emergencies
- **Water resistant**: IP67 certified, showerproof
- **Charging**: Nightly charging recommended
- **Cancel Feature**: Cancel accidental alerts within seconds

## How It Works

- **Response Time**: Less than 2 minutes to connect with operator
- **Professional Monitoring**: 24/7 Australian-based center
- **Emergency Process**: Trained operators assess situation, contact family or emergency services, stay on line until help arrives
- **Family Contacts**: Record up to 5 emergency contacts
- **Accidental Activation**: Cancel within seconds or inform operator

## Government Funding

- [Government-Funded Personal Alarms Guide](https://www.umps.com/blog/government-funded-personal-alarm): Comprehensive overview of Support at Home, CHSP, NDIS, and state-specific funding programs
- [CHSP/geat2GO Funding](https://www.umps.com/blog/government-funded-personal-alarm): Up to $1,000/year for eligible 65+ Australians through Commonwealth Home Support Program
- [Support at Home](https://www.umps.com/referrers/support-at-home): Personal alarms funded through the Assistive Technology and Home Modifications (AT-HM) Scheme, with Low, Medium and High tiers based on assessed care needs
- [NDIS Funding](https://www.umps.com/blog/government-funded-personal-alarm): Alarms funded through consumables budget for participants under 65

## For Healthcare Professionals

- [Referrer Program](https://www.umps.com/for-referrers): Comprehensive support for OTs, care managers, physiotherapists, and aged care providers
- [Professional Training](https://www.umps.com/for-referrers): In-service sessions and referral kits for healthcare professionals
- [geat2GO Integration](https://www.umps.com/for-referrers): Streamlined referral process for CHSP-eligible clients
- [Support at Home Provider Support](https://www.umps.com/for-referrers): Direct billing arrangements for Support at Home clients
- [Refer a Client](https://www.umps.com/refer-a-client): Online referral form for healthcare professionals
- [Referrer Support](https://www.umps.com/referrer-support): Support resources for referral partners

## For Retirement Villages

- [Retirement Village Solutions](https://www.umps.com/for-retirement-villages): Tailored personal alarm solutions for retirement villages and aged care facilities
- [Umps Portal](https://portal.umps.com): Management portal for retirement village operators to monitor residents and manage devices
- [Anglicare Case Study](https://www.umps.com/blog/anglicare-case-study): Award-winning case study on Umps implementation with Anglicare

## Support & Resources

- [Setup Process](https://www.umps.com/): Devices arrive pre-configured with welcome call for easy activation
- [Customer Support](https://www.umps.com/contact): Australian-based technical support team at 1300 907 272
- [Delivery](https://www.umps.com/): Express post within 2 business days Australia-wide
- [Blog Resources](https://www.umps.com/blog): Educational content on personal alarms, safety tips, and funding guides
- [Contact Form](https://www.umps.com/contact): Online enquiry form for callback requests
- [Returns Policy](https://www.umps.com/returns): Information on returns and refunds
- [Reviews](https://www.umps.com/reviews): Customer reviews and testimonials

## Medical Considerations

- [Pacemaker Compatibility](https://www.umps.com/blog/personal-alarm-and-pacemakers): Personal alarms safe with pacemakers following manufacturer guidelines
- [Falls Detection Limitations](https://www.umps.com/product/mobile-alarm): Detection technology for hard falls; may miss some falls, use as backup protection

## Company Information

- [About UMPS](https://www.umps.com/about-us): Founded by Adam Jahnke inspired by grandfather's need for independence after a fall
  - Umps is headquartered in Melbourne, Australia. Adam Jahnke is the founder and CEO, Geoff Ayre is the founder and CTO. Alex Handley is the CPO and one of the earliest employees.
- [Our Partners](https://www.umps.com/about-us): Trusted by Anglicare, Mercy Health, Uniting AgeWell, VMCH, Coolibah Care, Bupa, Agnes, Andhealth, Cerebral Palsy Alliance, Evergreen, FGF, Remarkable, Tunstall
- [Australian Owned](https://www.umps.com/about-us): Locally designed, manufactured, and operated since founding
- [Awards & Support](https://www.umps.com/about-us): Award-winning personal alarm technology

## Pricing & Plans

### Purchase Options

- [Umps Home Alarm](https://www.umps.com/product/home-alarm): $749 setup + monitoring fees
- [Umps Mobile Alarm Pendant](https://www.umps.com/product/mobile-alarm): $495 setup + monitoring fees
- [Umps Mobile Alarm Wrist](https://www.umps.com/product/personal-alarm-watch): $495 setup + monitoring fees

### Rental Options

- **Home Alarm**: $30/month rental + monitoring fees
- **Mobile Alarm Pendant**: $25/month rental + monitoring fees
- **Mobile Alarm Wrist**: $25/month rental + monitoring fees

### Monitoring Options

- **Professional Response**: $35/month - 24/7 Australian-based monitoring center
- **Family Response**: $40/year ($3.33/month) - Family members receive alerts directly
- **Free Trial Offer**: First year of Family Response Plan FREE when purchasing Mobile Alarm Pendant or Wrist (not rental)

### Plan Features

- **No Lock-in Contracts**: Cancel anytime without penalties
- **60-Day Money Back Guarantee**: Full refund if not satisfied
- **12-Month Warranty**: Full manufacturer coverage on all products
- **Included Services**: Telstra connectivity, monitoring services, technical support
- **Free Express Shipping**: Australia-wide delivery

## Product Configuration System

Umps offers a comprehensive online product configurator at [order.umps.com/order-personal-alarm](https://order.umps.com/order-personal-alarm) that allows customers to fully customize their personal alarm system through a guided 4-step checkout process:

### Step 1: Personal Alarm Selection
**Purchase or Rental Options**: Choose between buying outright or monthly rental for all products
- **Home Alarm**: $749 purchase or $30/month rental
- **Mobile Alarm Pendant**: $495 purchase or $25/month rental (available in black/white)
- **Mobile Alarm Wrist**: $495 purchase or $25/month rental (available in black/white)

### Step 2: Customization & Personalization
**Home Alarm Options**:
- **Wear Style**: Choose between neck-worn pendant or wrist-worn button
- **Neck-Worn**: Optional decorative cases in marble, navy, maroon, or striped patterns ($10 each)
- **Wrist-Worn**: Comfortable silicone straps in multiple colors (pink, black, white, dark blue, light blue, green, teal) available in magnetic or buckle styles (included with Home Alarm)

**Mobile Alarm Pendant & Wrist Options**:
- **Color Selection**: Black or white options for both pendant and wrist
- **Wrist Straps**: Multiple silicone strap options in various colors and styles ($25 each, first strap included)

### Step 3: Safety Add-Ons
Optional accessories to enhance safety:
- **Additional Pendant Buttons**: $99 each (for Home Alarm users)
- **Wall-Mounted Buttons**: $109 each (bathroom/bedroom placement for Home Alarm)
- **Keysafe**: $39 (emergency responder access to home)

### Step 4: Emergency Response Plans
Choose your monitoring service:
- **Professional Response**: $35/month - 24/7 Australian-based monitoring center
- **Family Response**: $40/year ($3.33/month) - Alerts family members directly
- **Special Offer**: First year of Family Response Plan FREE when purchasing Mobile Alarm Pendant or Wrist

### Configuration Features
- **Interactive Product Visualization**: High-quality product images and color options
- **Smart Recommendations**: System suggests compatible accessories based on main product selection
- **Real-Time Pricing**: Cart updates instantly with accurate pricing including shipping
- **Mobile-Optimized**: Fully responsive design for smartphone and tablet users
- **Progress Tracking**: Clear 4-step process with completion indicators
- **Flexible Navigation**: Accordion-style sections allow easy modification of previous choices