Personal alarms that deliver better care
Umps' personal alarms blend reliable safety features with sleek, thoughtful designs so that they fit seamlessly into your clients' daily lives.
Our personal alarms
Umps Link Home Alarm
For people who primarily need support at home.
A$595
Lightweight | 14 grams
No charging required
Water-resistant (IP67 certified)
Connect multiple buttons to base Hub
Wrist-worn option available
Umps Mobile Alarm
For active people who are on-the-go.
A$595
Available as a watch or pendant
Small-sized device
Emergency GPS location
Battery life of 2-4 days with normal use
Advanced falls detection
Water resistant
Funding options
Home Care Packages
All of our personal alarms can be purchased through a Home Care Package.
geat2GO
We’re a proud supplier of personal alarms under the geat2GO funding program. Learn more about referring through geat2GO here.
Rental Options
If your client is waiting for funding, consider a rental to provide them peace of mind in the meantime.
Get started with Umps
Our customers
Why clinicians choose Umps
Simple, accessible and intuitive
Our personal alarms have a range of accessible features to support different needs—Including large textured buttons for limited hand mobility or dexterity, straightforward audio and visual prompts and different wearable styles.
Large textured buttons for limited hand mobility or dexterity
Straightforward audio and visual prompts from the base Hub
Different wearable styles including a wrist-worn option
Tailored safety throughout the home
The Umps Link Home Alarm takes client safety a step further by allowing users to connect up to 15 Buttons to a single Hub.
Leave the setup to us
Our Australian based team is here to support your client getting set up and feeling confident with their personal alarm.
After onboarding, we proactively monitor personal alarms to ensure they stay connected, immediately reaching out to address any loss of connectivity.
Monitored and non-monitoried solutions
Your clients have unique needs, preferences and circumstances, so we offer a variety of options.
When an alert is triggered, an operator trained in first aid and emergency response will respond within 2 minutes. They will initiate the appropriate care, contacting family or emergency services if required and remain connected with your client until help arrives.
Learn moreWhen an alert is triggered, your nominated contacts will first receive an SMS with the GPS location. Calls will then be made in a pre-set order. You can record up to 5 nominated contacts.
Learn more
Advanced falls detection
At Umps, we have fine-tuned our falls detection to reduce false activations because the greatest threat to your clients' safety is an unreliable alarm—One that’s inaccurate, frustrating and ultimately left unworn.
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Hear what clinicians have to say
"Referring a monitored alarm for my clients is so important, as it takes the pressure off their family to drop everything in an emergency situation.
The Hub fits so well into my clients' homes. Having the flexibility to mount on a wall, or place on a flat surface means it is suitable for all homes, irrespective of size."
"The monthly cost is more reasonable than other options out there, and it’s great to know there’s strong support for setup, installation, and any issues that might come up.
Overall, I’m very impressed with the alarm and would definitely consider it if I were choosing a monitored alarm."
"Setup and instructions were very simple and easy to follow. The testing process was straightforward, and the Umps team was incredibly responsive.
Our OT was even able to complete the testing on the day of the visit without any prior notice—thank you for making that possible!"
"When I order Umps, the process is straightforward, and it arrives in a timely fashion. The Umps team is very helpful, responsive, and answers all my questions.
Overall, I wouldn’t hesitate to use Umps again."
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If you’re new to Umps, we recommend requesting a Referral Kit and an in-service training session with our Referral Specialists. Otherwise, please help yourself to any combination of the onboarding options below.
We're here to help
Call us
Email us
Euan Scott
Rachel Murphy
Helpful resources, just for you
We built our business from the ground up, analysing the industry and listening to hundreds of end-users. We’ve mastered the craft and now we’re handing that knowledge and experience over to you.
Safety Considerations for a Personal Alarm and Pacemakers
Assessors' Guide: Referring Personal Alarms via geat2GO
How do we compare?
Compare the Umps Link
See how the Umps Link compares to other options.
Still have questions?
Contact us for further assistance.
Frequently Asked Questions
We’ve answered the most commonly asked questions here.
The Umps Link Pendant will work at a range of more than 100 metres from the Hub, comfortably covering most large houses. When the Umps Link is set up, the Pendant range can be tested.
No. The Umps Link Pendant will operate for over two years without charging. We'll get in touch with the client when their Pendant needs to be replaced.
When activated, the Umps Link Hub connects to our 24/7 Australian-based monitoring centre. A real person will speak with your client and provide any necessary support, whether it’s connecting them with a loved one or, in the case of an emergency, dispatching an ambulance.
Yes, you can use a personal alarm with a pacemaker; however, it's important to follow guidelines from both Umps and your pacemaker manufacturer. For more information, read our detailed review on considerations when using a personal alarm with a pacemaker.
No. Research shows that even the best falls detection features can be unreliable, often activating when a person hasn't had a fall. Instead, we've made our Pendant lightweight, completely waterproof, and with over two years battery life.
Yes. The Umps Link Pendant is completely waterproof with a quick-dry lanyard. We encourage users to wear it in the shower for additional safety.
The Umps Link Pendant has been designed to avoid accidental activations. However, if a client does accidentally trigger their personal alarm, they can cancel the alert within 10 seconds. Alternatively, they can just let one of our friendly operators know it was unintentional.
Yes. Several Umps Link Pendants can be paired to one Hub, allowing multiple people to use the same Umps Link simultaneously.
In a power outage, the Umps Link will continue to operate for over 50 hours. The monitoring centre will receive a notification that power has been lost, and will monitor the Hub. The Umps Link should be reconnected to power within 40 hours to maintain connectivity.
No, the Umps Link Personal Alarm comes with its own 4G connection, operating over the Telstra network. If signal strength is limited in your area, our dedicated support team can work with you to find a solution that meets your client's needs.
Yes, we have special response protocols to support people with hearing impairments and profound hearing loss.
Both the Umps Link Hub and Pendant light up when an alert is triggered, providing visual indications of an alert activation. The Hub lights will continue to pulse while a call is connected.
We can work with you to create a unique alert protocol to suit your client. This may include text message prompts, calling nearby emergency contacts, or escalating directly to emergency services.
Of course. Please contact us on 1300 907 272, and we can arrange to call your client to answer their questions.