The preferred personal alarm for aged care

We support thousands of older adults through the Home Care Package program, geat2GO, & the NDIS.

REFERRALS

Refer a client

We process all referrals within two working days

geat2GO

The Umps Link is available fully funded including 12 months of professional monitoring under geat2GO

Home Care Packages

Clients can fully fund their Umps Link through their Home Care Package

NDIS

NDIS participants can access Umps Link without an AT assessment, using their consumables budget

We support clients and their families every step of the way

Our Australian based team will support your client and their carers every step of the way.

Their Umps Link will arrive fully set up and ready to plug in

We'll contact clients and their family to answer any questions

We check-in regularly to make sure people are confident with their Umps Link

Built for people with a range of abilities

The Umps Link has been designed in partnership with older adults, ensuring it works for all Australians.

Straightforward audio prompts to support people with memory impairments

Visual prompts and text-message support for people with hearing loss

Textured buttons and audio prompts for people with poor vision

Available fully funded under geat2GO

ACAS and RAS teams like NSW Health, Southern Cross Care, Anglicare and Australian Unity refer to Umps through geat2GO.

Full funding for an Umps Link and 12 months of professional monitoring

Typically dispatched within 24 hours of receiving a referral

Perfect for clients waiting for their Home Care  Package

Lisa S.

Occupational Therapist

"Referring a monitored alarm for my clients is so important, as it takes the pressure off their family to drop everything in an emergency situation.

The Hub fits so well into my clients' homes. Having the flexibility to mount on a wall, or place on a flat surface means it is suitable for all homes, irrespective of size."

Alice A.

Occupational Therapist

"The monthly cost is more reasonable than other options out there, and it’s great to know there’s strong support for setup, installation, and any issues that might come up.

Overall, I’m very impressed with the alarm and would definitely consider it if I were choosing a monitored alarm."

Lauren J.

Occupational Therapist

"Setup and instructions were very simple and easy to follow. The testing process was straightforward, and the Umps team was incredibly responsive.

Our OT was even able to complete the testing on the day of the visit without any prior notice—thank you for making that possible!"

Emma T.

Occupational Therapist

"When I order Umps, the process is straightforward, and it arrives in a timely fashion. The Umps team is very helpful, responsive, and answers all my questions.

Overall, I wouldn’t hesitate to use Umps again."

We partner with clinicians supporting older adults

“Overall, I’m very impressed with the alarm and would choose it if I were selecting a monitored alarm.” — Alice, A. Occupational Therapist

Free training sessions for you and your team

Dedicated support to discuss specific client’s needs

Brochures and display systems to aid client discussions

SIMPLE SET UP

How to refer clients

We support clients and their family every step of the way. Please contact us if you want to discuss a client’s specific circumstances and suitability for an Umps Link.

STEP 1

Step 1: Place a referral

Complete the referral form on our website or through the geat2GO portal.

STEP 2

Client check-in

We’ll contact the client or their family to answer any questions and  collect information about their nominated contacts.

STEP 3

Client receives their Umps Link

We usually post out an Umps Link within 24 hours of the client check-in. Once arrived, if we have your email we’ll  let you know.

STEP 4

Plug in your Umps Link

The Umps Link arrives fully set up and ready to go. Clients simply plug their Umps Link into power and place a test call.

Compare the Umps Link

See how the Umps Link compares to other options.

Feature
Location
Pendant range
Pendant battery life
No charging
24 / 7 Professional monitoring
Certified to Australian Standards
4G connectivity
NBN Backup
NBN Backup
Wrist-worn options
Smoke alarm monitoring
Free installation support
Hub Backup Battery
Attractive design
Customisable pendant
Proactive Customer Support
Umps Link
Home & Garden
100m+ from Hub
>2 years
50+ hours
Other homebased alarms
Home & Garden
100m+ from Hub
>2 years
Some
Some
40 hours
Mobile Alarms
Outside the home
Anywhere with connectivity
24 hours
NBN Backup
Some

Still have questions?

Contact us for further assistance.

OUR WHY
Learn how we can support your clients

Contact us to request brochures, display units, a training session or to discuss your specific client’s needs.

Frequently Asked Questions

We’ve answered the most commonly asked questions here.

How far away will the Umps Pendant work from the Hub?

The Umps Link Pendant will work at a range of more than 100 metres from the Hub, comfortably covering most large houses. When the Umps Link is set up, the Pendant range can be tested.

Does the Pendant need to be charged?

No. The Umps Link Pendant will operate for over two years without charging. We'll get in touch with the client when their Pendant needs to be replaced.

What happens when my client activates their Personal Alarm?

When activated, the Umps Link Hub connects to our 24/7 Australian-based monitoring centre. A real person will speak with your client and provide any necessary support, whether it’s connecting them with a loved one or, in the case of an emergency, dispatching an ambulance.

Does the Umps Link Pendant detect falls?

No. Research shows that even the best falls detection features can be unreliable, often activating when a person hasn't had a fall. Instead, we've made our Pendant lightweight, completely waterproof, and with over two years battery life.

Can my client wear their Pendant in the shower?

Yes. The Umps Link Pendant is completely waterproof with a quick-dry lanyard. We encourage users to wear it in the shower for additional safety.

What happens if my client accidentally activates their personal alarm?

The Umps Link Pendant has been designed to avoid accidental activations. However, if a client does accidentally trigger their personal alarm, they can cancel the alert within 10 seconds. Alternatively, they can just let one of our friendly operators know it was unintentional.

Can two people in one home use the Umps Link?

Yes. Several Umps Link Pendants can be paired to one Hub, allowing multiple people to use the same Umps Link simultaneously.

What happens in a power outage?

In a power outage, the Umps Link will continue to operate for over 50 hours. The monitoring centre will receive a notification that power has been lost, and will monitor the Hub. The  Umps Link should be reconnected to power within 40 hours to maintain connectivity.

Does my client need internet?

No, the Umps Link Personal Alarm comes with its own 4G connection, operating over the Telstra network. If signal strength is limited in your area, our dedicated support team can work with you to find a solution that meets your client's needs.

My client has a profound hearing impairment. Will Umps work for them?

Yes, we have special response protocols to support people with hearing impairments and profound hearing loss.

Both the Umps Link Hub and Pendant light up when an alert is triggered, providing visual indications of an alert activation. The Hub lights will continue to pulse while a call is connected. 

We can work with you to create a unique alert protocol to suit your client. This may include text message prompts, calling nearby emergency contacts, or escalating directly to emergency services.  

My client still has questions. Can they speak to someone?

Of course. Please contact us on 1300 907 272, and we can arrange to call your client to answer their questions.

Still have questions?

Contact us for further assistance.