Peace of mind, wherever you go
The Umps Watch ensures 24 / 7 support is always on your wrist so you can continue to live life your way.
Umps Watch
Powerful features made simple
Professional monitoring
24/7 every day of the year
Works everywhere there is service
On Australia's most reliable and extensive network
No Wi-Fi or SIM required
Inbuilt Telstra 4G connectivity
Keep family in the loop
Record up to 5 emergency contacts
GPS location sharing in emergencies
Operators receive live GPS location during alerts
Next-gen hard falls detection
With fewer false alarms than previous technlogies
Suitable for wet areas
Water resistant (IP67 certified)
12 month warranty
Added peace of mind
How it works
24/7 support on your wrist
Get help any time, day or night. Activating your Watch connects you to our response centre, where trained operators provide the support you need.
All our operators are trained in first aid and emergency response
We contact family or emergency services if required
Our operator stays on the line with you until help arrives
Works anywhere at home and in the community
Designed for those on the move, the Umps Watch connects via Australia’s most reliable network, working seamlessly indoors and outdoors.
Lightweight and comfortable
Battery typically lasts 3 days or 120 hours in standby
Next-gen hard fall detection with fewer false activations
Australian based support for your peace of mind
When you join Umps, you’re supported by our Australian based team every step of the way.
Your Umps Watch will arrive fully set up and ready to plug in
Upon arrival, you’ll receive a welcome call to explain your Umps Watch
Ongoing support to keep your Umps Watch online
Our customers
Getting started is quick and easy
STEP 1
Order your Umps Watch
Place your order through the Umps website or contact us to order over the phone.
STEP 2
Complete your Registration
We’ll contact you to answer any questions you have and collect information about your nominated contacts.
STEP 3
Receive your Umps Watch
We post your Umps Watch within 24 hours of completing your registration. It will arrive fully set up and ready to plug in.
STEP 4
Start wearing your Umps Watch
Power on your Umps Watch and you’re ready to go. Our team will also call to make sure you’re comfortable using your Umps Watch.
“We first developed our technology to support my grandpa after a fall. He wanted to continue living at home doing the things he loved, and we were committed to making that a reality. We all called him Umps.
Now, we bring that same commitment to your family”.
Adam Jahnke, Founder and CEO
Supported by
Frequently Asked Questions
We’ve answered the most commonly asked questions here.
If buying directly from Umps, your Umps Watch personal alarm will cost $495 for everything you need to get started. Ongoing service costs are $22 a month, and include cellular connectivity and 24 x 7 monitoring.
You can use the Umps Watch everywhere there is Telstra signal. It is designed for people on the move who want a personal alarm at home and out in the community.
Yes, your Watch is like a mobile phone and needs to be charged regularly. With typical usage we see the battery last three days or 120 hours in standby mode. We recommend that our customers charge their Watch every night to form a habit.
When activated, your Umps Watch connects you to our 24/7 Australian-based monitoring centre. A real person will speak with you and provide any necessary support, whether it’s connecting you with a loved one or, in the case of an emergency, dispatching an ambulance.
Yes. The Watch detects hard falls with fewer false alarms than previous technologies. Please note: falls detectors can miss some falls, so use this as backup protection.
Yes. The Umps Watch is completely waterproof.
The Umps Watch has been designed to avoid accidental activations. However, if you accidentally trigger your personal alarm, you can cancel the alert within a few seconds. Alternatively, you can just let one of our friendly operators know it was unintentional.
We dispatch all orders by express post within 2 business days, which means in most cases you should receive your order in the same week it’s placed.
Yes. Your home care provider can refer you to receive an Umps Watch. If you provide us with their details we are happy to contact them to discuss ordering and payment through your package.
Of course, please call us on 1300 907 272, or fill out the enquiry form and we'll call you back.
Still have questions?
Contact us for further assistance.