How to answer common client questions
“Can I switch monitoring plans?”
Yes, you can switch anytime by calling Umps (support link). There's no minimum duration, no extra fees, and you can cancel anytime.
“Why do I need to pay for monitoring if my family answers the calls?”
Think of it like a phone plan – the Family Response Plan covers unlimited calls and texts, a SIM card with Telstra connectivity, and phone support during business hours. We support clients for the whole time they use our products, not just at the point of sale.
“Will my family be contacted in an emergency with the Professional Response Plan?”
Yes. Once the operator has confirmed your safety and escalated to emergency services if needed, they'll call your nominated contacts in order of priority.
“How long will the operator speak to me for?”
As long as you need. Even if it takes a long time for the ambulance to arrive, the operator won't hang up.
"I don't have cellular coverage – can I still have monitoring?"
Yes – our Home Alarm with the Professional Response Plan can connect via home WiFi or Ethernet and complete an end-to-end call (not just send the alert). The Family Response Plan requires cellular coverage.
“Will my funding cover monitoring?”
Yes, each platform and scheme is different but funding is usually covered. Talk to our Referral Special (email) for help in organising this?
“Can I get this through geat2GO?”
Yes, all of our monitoring plans are available on geat2GO. Two months are covered under the scheme.
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