Support at Home

Refer a personal alarm via Support at Home

Your guide to referring an Umps Alarm through the Support at Home program.

Umps Home Alarm in a household setting

How to refer

  1. Get a quote or invoice

    Fill out the client referral form and get a quote/invoice.

  2. Submit under the client's AT-HM allocation

    Lodge it the way you would any other AT-HM item. AT-HM funds the alarm, its setup and training, and the ongoing monitoring service.

  3. Send us the approval

    Once funding for the alarm is approved, share the confirmation with us at referrals@umps.com. That's the green light to dispatch.

  4. We ship, set up, and confirm delivery

    Order tracking and proof of delivery will come back to you automatically. Payment can be made any time after approval.

What you need to refer

Get a quote generated once you have all the client details.

  • Client details and consent to refer
  • AT-HM tier from the client's support plan, if it has been allocated. If not, a pre-approval quote still works.
  • Chosen device: Home Alarm, Mobile Alarm Wrist, or Mobile Alarm Pendant
  • Monitoring preference: 24/7 Professional or Family Response
Good to know

Monitoring is funded under AT-HM

AT-HM funds the alarm, its setup, and the ongoing monitoring service, either 24/7 Professional or Family Response.

Frequently asked questions

Start a referral

Generate a quote or invoice for your client, or speak to our team if you'd like support picking the right device.