Choose who answers when the button is pressed
Every Umps personal alarm comes with one of two response plans. Family and friends you nominate, or a trained Australian operator on call 24 hours a day.
Two ways to get help when you need it
Family Response
The family and friends you nominate answer, in priority order.
Included free for year one with every Mobile Alarm.
See how Family Response worksProfessional Response
A trained Australian operator answers, day or night.
Runs on the Home Alarm over Wi-Fi or Ethernet. No mobile coverage needed.
See how Professional Response worksA trained Australian operator answers, day or night
Pressing the button puts you through to a 24/7 Australian operator in about a minute. The operator decides what happens next based on what they hear, and stays on the line until the situation is resolved.
Works on the Home Alarm and the Mobile Alarm
The Hub calls family one by one, until someone picks up
Built for households whose families want to be the first responders. Each nominated contact is called and texted in priority order, voicemail is skipped, and silent or Do Not Disturb settings won’t stop the call from getting through.
Included free for the first year with every Mobile Alarm
An SMS goes to everyone at once, then calls in order
On the Mobile Alarm, the moment the alarm is raised every nominated contact receives an SMS with the user’s name and GPS location. Calls then go out one by one, in priority order, until someone picks up. Fall detection can trigger the same flow automatically.
Included free for the first year with every Mobile Alarm
Which one fits your situation
| Compare | Family Response$40/yr | Professional Response$35/mo |
|---|---|---|
| Best for | Households with reachable family or close friends willing to be first responders. | People living alone, with complex health needs, or whose family lives far away. |
| Who answers | Your nominated contacts, called in priority order until one picks up. | An Australian-based operator trained in first aid and triage. |
| Response time | Depends on who's free. | 24/7. Typical pickup in 30 to 60 seconds. |
| Calls 000 if needed | Your contacts make the call. | Operator calls 000, stays on the line, and informs the client throughout. |
| Home Alarm | Sequential calls, SMS, voicemail skip, DND bypass. | Runs over Wi-Fi or Ethernet. No mobile coverage needed. |
| Mobile Alarm | Year one is included free with every Mobile Alarm. | Available on the Mobile Alarm any time. |
| Switch plans any time. We pro-rate the difference and update the alarm remotely. No contract. | ||
Common questions
The questions we hear most often about the two plans.
Still not sure?
Our team will answer any questions you may have